Frequently Asked Questions (FAQs) about our Camps
What are the age groups and timing for Camp?
Camps are catered to the following age groups:
2- to 3-years-old (9:00 a.m. – 12:30 p.m.)
4- to 5-years-old (9:30 a.m. – 2:30 p.m.)
6- to 8-years-old (9:30 a.m. – 3:30 p.m.)
9- to 11-years-old (9:30 a.m. – 3:30 p.m.)
What happens if I am running late for drop-off/pick-up?
You may give Concierge a call at 6737-3411 and leave a message along with your name and Membership number. Your message will be passed to the Camp or Youth Manager immediately. If your child is registered in Camp and has not shown up by 10:00 a.m. nor have we received any notifications of latecoming, we will assume your child is a no-show and charges will apply. You can also notify the Camp Manager if you would like your kids to be signed in to The Zone if you are not able to pick them up on time.
What if I am a working parent and need to drop off my child at Camp early?
You may drop off your child at The Zone, which opens at 8:30 a.m. daily during Camp season. Please make prior arrangement with the Camp Manager or inform the Youth Desk during registration. You will need to indicate the time you are dropping off your child/children.
Are the Counselors trained?
All Counselors will go through an induction session where emergency procedures at The Club, First Aid awareness and daily Camp operations are covered. All Camp activities are also headed by a Seasoned Full-time Camp Counselor.
When will my child receive the Camp T-shirt?
Campers will receive their Camp t-shirt on the first day of Camp. Upon receiving the t-shirt, please label it with your name using the markers provided. Any lost and found Camp items will be kept at the Youth store until the end of Camp.
What happens to the daily scheduled program in the event of bad weather?
The scheduled field trip/pool time will be replaced with indoor activities or similar activities.
Who can register for Camps?
Returning Absent Members
Returning Absent Members with a valid card issued by the Membership Department can register their child for camp. Payment can only be made by credit card; Absent Members will be required to provide credit card details to the Youth Desk during registration.
Returning Absent Members who have not arrived in Singapore
Returning Absent Members who are not in Singapore may sign their kids up for camp if they have already informed the Membership Department via written notice that they would like to reinstate their Membership.
New Members who have yet to receive a Membership card
New Members who have been issued a day pass and have made payment to the Membership Department are eligible to register their kids for all Camps.
Grandchildren of Members
Grandchildren of Members who are visiting and have social visit passes are allowed to sign up for camp. The child has to be registered with the Membership Department as a visiting grandchild and thereafter, the child’s name will be reflected in the Membership Management system. Grandchildren who are not registered in the System will be considered as guests and subject to additional 20% guest fee.
Sponsoring Members are allowed to register guest child/children of any age group to participate in Camps. An additional 20% guest fee will be charged to Sponsoring Members accounts. Guests will be placed on a waitlist and will be contacted 5 days prior to the start of camp regarding confirmation of attendance.
What is the ratio of Counselors to campers?
*1 Counselor to 3 kids for 2- to 3 years-old.
*1 Counselor to 5 kids for 4- to 5 years-old.
*1 Counselor to 6 kids for 6 years & above.
*depending on difficulty level of activities
Are there any deadlines to submit online registration forms?
Our Camp programs are extremely popular and we encourage early submission of application forms.
A $20 administration fee applies for walk-in registrations.
What is the $20 walk-in administration fee for?
We encourage all Members to register well ahead of time as this will aid us greatly with our logistics and planning. We have to factor in group size, ticket reservations, amount of food to cater, transportation arrangements and ratio of Counselors to Campers. Accommodating last minute registrations will mean incurring additional costs (Eg. Opening additional groups, hiring more buses and catering more food) and at times, even lead to disappointment as tickets by external vendors (Eg. Tickets to Universal Studios Singapore) might not always be available at short notice. The administration fee is a token sum to encourage Members to register early, as well as to cover last minute logistic costs.
Can children below the minimum age group attend the respective Camps?
Only children who are 3 months away from the minimum age of each respective age group are allowed to join the respective Camps. Eg. A child who is 3 years and 9 months old will be allowed to join Camps for 4- to 5-year olds. Likewise a child who is 8 years and 9 months old will be allowed to join Camps for 9- to 11-year olds.
What happens if I have registered my child for a full week of Camp but was not able to fulfil it?
If your child is unable to attend Camp on any of the days during the week, the full Camp fee will still be charged unless you are able to produce a Medical Certificate (MC).
What happens if my child is sick?
Please call the Camp Desk at 6739-4432 to inform us. Your child will need to submit an MC from a doctor or hospital by the end of Camp week for charges to be waived.
Do I have to leave an emergency contact?
It is imperative that all parents leave an emergency contact as the Duty Manager/Camp Manager/Youth Manager will contact the number listed as your child’s emergency contact if any unexpected situations arise.
What is the cancellation policy for summer camp registration?
- Upon receipt of registration form: 20% of Camp fee (non-refundable)
- Less than one week before commencement of Camp: 50% of Camp fee (non-refundable)
- Less than 48 hours before commencement of Camp: 100% of Camp fee (non-refundable)