Career with Us
A lot can be said about the Members who walk through the doors of The American Club. They are sophisticated, well travelled and demand only the best life has to offer. The Club offers life’s little luxuries and even necessities, conveniently located in Singapore’s business district. The Club has created an exclusive sanctuary away from the hustle and bustle of city living. This is where our Members come to experience a higher standard of personalized service and a host of amenities designed to let them live life to the fullest.
The same can be said about the employees who walk through our doors. When you have an audience as special as ours, nothing short of exceptional will suffice. Hence, our relentless pursuit of best practices for our most prized asset, the employee. Go ahead, take the first step and experience this place affectionately known to us as Our Club and see for yourself, what the fuss is all about.
Click here to find out what our staff think about working at The Club.
We provide rewarding professional work experiences, advancement opportunities and attractive compensation packages.
Marketing Communications Manager
Summary
The Marketing Communications Manager is responsible for specific aspects of club communications, including campaign execution, internal communications, and membership marketing. This role supports Public Relations, content development and a variety of daily and project-based tasks involving copy writing, material development, executive approvals, dissemination of information, progress tracking and reporting. This is a multi-faceted role that relies heavily on strong interpersonal, writing, organizational, and independent project management skills. The position reports to the Director of Marketing and Communications. The incumbent will also be managing a team of skilled specialists responsible for the design, creation, implementation and evaluation of marketing and communications programs including messaging, digital marketing, and collateral creation to support the various business units.
Essential Duties & Responsibilities:
Redevelopment
• Work with Redevelopment consultants and Management to develop messaging for internal and external audiences
• Draft, edit and distribute news and internal employee communications related to The Club’s Redevelopment project
• Review, edit and write content for The Club’s magazine, website, social media platforms and e-Newsletter
• Integrate with internal teams including: General Manager’s Office, Finance, and Facilities
• Develop PowerPoint presentations for a variety of communication needs
• Support internal employee and community events as needed
Internal Communication
• Work with People Development Team to develop messages and channels for staff communication
• Draft, edit and distribute news and internal employee communication Club wide
• Support the Leadership Circle meetings, with notices and powerpoint presentations
• Support internal employee and community events as needed
Communication for the General Managers’ Office
• Work with the General Manager, Assistant General Manager, and General Committee to develop messages for members and staff
• Draft, edit and distribute General Manager and Club leadership communication as needed, including Club wide, to staff, or directly to members
• Draft and edit the General Manager and President’s Message for the magazine
The 70th Anniversary Book
• Work with the Club’s historian and book designers to deliver a 70th anniversary book to members within the 70th anniversary year
• Copy edit the chapters received by the Club’s historian
• Research, write and edit the final 2 chapters of the 70th Anniversary book
• Project manage the book to completion
Social Media
• Develop, strategize and implement a social media strategy
• Support the team on social media key performance indicators
Magazine
• Manage, collate, and develop content for our bi-monthly magazine
• Partner with members and staff for features
• Draft, edit and design the magazine with a graphic designer
Requirements:
• Minimum 5 years’ experience in progressively responsible marketing, communications or journalism positions; Bachelor’s degree, or equivalent experience, in a related field.
• Exceptional writing and speaking skills a must
• Proven ability to be proactive, responsive, detail-oriented, demonstrate good judgment and the ability to work quickly across shifting priorities and tight timelines with the goal of delivering best-in-class service, quality, and accuracy
• Position requires a high degree of adaptability and professionalism. The person in this role faces a variety of internal and external issues and audiences on a day-to-day basis and will be expected to respond to these issues appropriately
• Demonstrated capabilities across both traditional and non-traditional channels, message development and storytelling in the new media landscape.
• Demonstrated ability to think strategically in traditional public relations and communications disciplines
• Experience with examples in professional writing, editing, speaking and presentation skills, planning, budget management, issues and project management
• Ability to be an articulate, smart decision maker, and think clearly under pressure with strong organizational skills and ability to handle multiple tasks and meet deadlines
• Demonstrated team and marketing integration experience in a business environment, consumer brand marketing, communications/PR experience and working knowledge needed to support the club’s strategic direction
• Please submit writing samples along with detailed resume
Spa Manager
Responsibilities:
• Responsible for all operation and functions of a high volume Category One Club Spa, which includes face, body, nail and hair treatments
• Provide assistance to Members for enquiries pertaining to services, feedback and concerns at the Spa
• Manage the diverse needs and requests of Spa users and staff at all levels
• Support management of Spa operations and budgets
• Work with the Spa subcommittee on the strategic goals of the department
• Attain financial goals and ensure high service standards
• Prepare the annual operation and training budget
• Conduct recruitment and training of new spa personnel
• Deliver or coordinate technical and service trainings of spa personnel
• Manage supplies and equipment inventories within budget
• Maintain cleanliness of spa and related areas and equipment
• Develop and design all spa policies and procedures and ensuring compliance with Club policies and Government bodies
• Function as part of the operations staff to provide counter and administrative coverage for the daily operations when required
Requirements:
• Diploma in Spa Management or relevant recognised beauty therapy qualifications
• Minimum 5 years’ in a supervisory/managerial and training capacity managing spa management operations
• Ability to train the team in at least one area of speciality
• Excellent administration and solid time management skills with a strong foundation of Microsoft PowerPoint and Excel
• Solid leadership and people management skills
• Excellent writing skills and interpersonal communication skills with the ability to articulate complex ideas
• Proven track record of business development, marketing and achievements
• Ability to comprehend and execute budgets, operating statements, financial and payroll progress reports and analysis on a monthly basis as needed to assist in the financial management of department
• Understand the impact of department s operations on the overall financial goals and objectives and managing to achieve or exceed budgeted goals
• An advantage for those with 5* hotel / Club experience
• Ability to work on weekends, and Public Holidays as The Club operates 365 days a year
Assistant Spa Manager
Working closely with the Spa Manager, you will be responsible for:
• Managing the daily Spa operations, which includes face, body, nail and hair services
• Attending to the diverse needs and requests of our spa users and staff at all levels
• Driving retail sales and financial targets ensuring high service standards
• Implementing staff training programs to upskill team members in product and technical knowledge
• Supporting the front desk operations
• Assisting with the preparation of annual business plan and market surveys
• Ensuring compliance in all spa policies and procedures
• Managing monthly retail and stock inventories
Requirements:
• Diploma in Spa Management or relevant recognised beauty therapy qualifications such as CIBTAC, ITEC or CIDESCO
• Minimum 3 years’ experience in a 5-star spa, management responsibilities
• Experience and knowledgeable of Microsoft excel and power point
• Proven track record of retail achievements
• Strong interpersonal and communication skills coupled with excellent leadership and people management skills
• A good team player, mature and self-driven
Club Services Associate
Responsibilities:
Think-Space (Business Centre & Library)
• Deliver Member services at the Business Centre and Library responsibilities in line with the department and Club’s SOPs, mission vision value statement
• Perform front of house reception duties including full interaction with Members and assisting them in multiple touch points from queries to service of F&B
• Manage bookings of services for meeting rooms, equipment and catering to both internal customers and Members
• Ensure return of books and materials to shelves and storage places
• Performs circulation desk procedures, such as checking in and checking out of materials
Essentials (Convenience Outlet)
• Replenish stocks on shelves and keeping stock neat and tidy
• Maintain a fully stocked store
• Manage point of sale system accurately
• Checking in, processing and issuance of Members Laundry articles
• Understand and deliver parcel delivery services of (UPS) Courier Services
• Deliver Member services by offering solid customer service, to help promoted services and products at essentials
Requirements:
• Minimum ‘N’ level
• Friendly, service-oriented and with pleasant personality
• Computer savvy
• Able to work on weekends and public holidays
• Willing to work in 2 outlets within the Club Services Department
Business Centre & Library Associate
Responsibilities:
• Delivers the Business Centre and Library services daily
• Carry out administrative duties pertaining of the Business Centre and library in a professional and efficient manner
• Promotes events held at the Business centre and Library to Members
• Communicate and work with internal departments to ensure that operations run seamlessly
• Provide excellent service to Members and Guests
Requirements:
• Minimum ‘O’ level or Diploma in a relevant field
• Good writing and communication skills
• Service oriented
• Good administration and organizational skills
• Computer proficient with Microsoft Office
• Ability to multi task and follow up on all commitments
Massage Therapist
Responsibilities:
- • Perform massage and body treatments according to the standard operating procedures
- • Ensure that Members’ requests are promptly attended to
- • Housekeeping of treatment room
- • Update treatment records
- • Promote spa products to generate sales
Requirements:
- • Possess relevant Certificates in Massage Therapy
- • At least 5 years of relevant work experience in a Spa
- • Good customer service skills
- • Able to work on shifts, weekends and public holidays
Retail Assistant
Part-Time: $8.50/hour with Part-Time Employee Benefits
Responsibilities:
- The Retail Assistant will help to replenish and stock up of stocks in the Convenience Outlet. The successful candidate will also assist to check in, process and issue Members' laundry articles.
Requirements:
• Friendly, service-oriented and with pleasant personality
• Able to commit for 2 months and 3 to 4 days per week from 2:00 p.m. to 9:00 p.m.
Spa Member Relations Assistant
Part-Time: $8.50 - $9.00/hour with Part-Time Employee Benefits
Responsibilities:
The successful candidate will be working at the Spa front desk, assisting the Spa Manager in handling Member’s inquiries, spa reservations, and retailing.
Requirements:
• Minimum GCE 'O' level with experience in the service industry
• Well groomed and possess good interpersonal and communication skills
• Able to multi-task and strong attention to details
• Able to work in a fast-paced environment
• Administration experience and able to work with Microsoft Office programs
• Able to commit 4 days a week
Spring Camp Counselor
Part-Time: $8.50 - $9.00/hour with Part-Time Employee Benefits
Summary
The Spring Camp Counselor is responsible for being the role model of the children and to create a fantastic Spring Camp experience at the pre-planned camp programs for campers between 2 to 11 years old.
Responsibilities:
• Responsible to execute Spring Camp activities and programs on property and offsite for the campers between 2 to 11 years old (Activities that require counselor to participate including singing, swimming, obstacle course that may involve heights, running, ice breaking games, arts & crafts)
• Provide a high level of service standards and create an unique memorable camp experience for all campers
• Attention to details of campers, especially campers with dietary limitations, health history, medical conditions, etc
• Communicate with parents professionally and report any parental concerns to Camp Manager as and when required
• Assist Camp Manager with any other duties assigned during camp
Requirements:
• Minimum Secondary/High School Education
• Prior work experience with children in any camp, youth or recreation programs
• Patient, love children and have the passion to engage them through guiding, playing and communicating
• Knowledge of First Aid and CPR would be an advantage, otherwise, training will be provided for all selected hires
• Able to organize and run site activities such as ice-breaking games, riddle, fringe activities
• Execute pre-planned camp programs to Camp Manager’s expectation
• Consistently exudes positive high energy with the ability and knowledge to motivate children from ages 2 to 11
• Able to work from March 25 to April 5
• Selected counselors are scheduled to work Monday to Friday between shifts from 8:30 a.m. to 5:00 p.m. depending on the participants’ enrolment and age group assigned for the week
Nail Technician
Responsibilities:
• Perform opening / closing and mid shift duties
• Ability to offer services at multiple locations
• Perform work stations duties including cleaning and replenish treatment amenities
• Listen to Members and provide nail care consultationand deliver professional nail services including manicure / pedicure nail art, extensions, gel nail services
• Understand the benefits or selling points if the products displayed on the retail shelves in order to have the knowledge to assist Member when they wish to make a purchase and be able to work as a team to achieve group retail targets
• Serve Members according to the SOP of the Spa
• Create magic moments for Members from point of entry and perform soft up selling techniques to maximise sales and revenue pre and post treatment
• Offer beverage and drinks during their nails or hair appointments
• Maintain clear Member treatment records
• Perform stock take when required
• Perform any other duties assigned by the Spa Manager
Requirements:
• Relevant Nail Certification
• Those with passion and talent but with limited experience are welcome to apply
• Possess knowledge of the nails including basic knowledge of hand and foot massages techniques and a neat application of polish.
• Possess excellent cleanliness and sanitation skills
• Demonstrate good rapport and service
• Able to speak English
• Willing to work shifts, weekends and public holidays during spa operating hours
Hair Stylist
Responsibilities:
• Provide full hair services including hair cutting, shampooing, blow drying, colouring
• Knowledge of the latest hair styles, hair care/treatment and trends
• Knowledge of hair products and make recommend suitable products to Members
• Maintain cleanliness of hair salon, work station and equipment
• Maintain accurate record of Member records and services performed
• Cross promote other spa treatment
• Ensure Members with scheduled appointments are served promptly
Requirements:
• Possess relevant Hair Certification with minimum 1-3 year’s relevant experience
• Good hair cutting skills
• Experience with hair colour and basic knowledge of shoulder massages techniques
• Experience with both Asian and western hair type
• Good communication and customer service skills
• Able and willing to work on rotating shifts including weekends and public holidays
• Only Singaporeans need apply
Barber
The successful candidate should be able to provide consultation, cuts, shave, styling, and head/neck/shoulder massages for our Members.
Responsibilities:
• Provide hair and shaving services including hair cutting, shaving, shampooing, blow drying
• Able to do face, head and neck shaves
• Knowledge of hair products and recommend suitable products to Members
• Maintain cleanliness of hair salon, work station and equipment
• Maintain accurate Member records and services performed
• Cross promote other spa treatments
• Ensure Members with scheduled appointments are served promptly
Requirements:
• Possess relevant Hair Certification with minimum 1-3 year’s relevant experience
• Some experience with both Asian and western hair type
• Good communication and customer service skills
• Able and willing to work on rotating shifts including weekends and public holidays
• Only Singaporeans need apply
House Steward / Stewardess
Responsibilities:
• Maintain general cleanliness of premises (e.g. toilets, Clubhouse, offices and more)
• Upkeep hygiene standards in restrooms (e.g. supply restrooms with fresh towels and toiletries,)
• Ensure offices are kept clean (e.g. clearing of rubbish, vacuuming carpets etc.)
• Any other duties assigned by Executive Housekeeper
Requirements:
• Preferably at least 1-year experience in relevant field
• Ability to speak simple English
• Friendly, service-oriented and with pleasant personality
• 6-day work week with rotating shifts (off on alternate days)
• Able to work weekends and public holidays
Youth Associate (Part-Time)
Part-Time Hourly Rate: $8.50/hour (weekday), $9.00/hour (weekend)
Responsibilities:
• Report to Youth Executives and Youth Manager; uphold and deliver all Youth products and services in accordance with The Club’s vision, mission and values
• Cover shifts and support operations of all sections under Youth Department (The Zone, Bowling Alley, Zone Poolside, Classes & Programmes, Corporate Events, Birthday parties, Camps & Events)
• Attend to phone calls, handle reservations and assist Members' queries in a prompt and polite manner
• Assist in set-up, execution and tear down of Youth events, Camps and other activities
• Perform ad hoc tasks and duties assigned by Youth Executives and Youth Manager
Requirements:
• Genuinely love and care for kids
• Experience in childcare would be an advantage
• Able to work weekends, PHs and shift hours
Lifeguard (Part-Time) - $12.00/hour
Responsibilities:
• Supervise all swimming activities in and around the pools
• Ensure safety rules are observed and adhered to by pool users
• Inspect and maintain the pools, equipment and water
Requirements:
• Valid CPR & Lifesaving certification
• Lifeguarding and pool attending experience an advantage but not necessary
• Competent swimmer
• Ability to work in a dynamic and fast-paced environment
• Customer-oriented with good interpersonal and communication skills
• Must be available to work on week day afternoons
Hostess (Part-Time) - $13.50/hour
Responsibilities:
• Welcome, greet and show Members/Guests to seats in the semi-fine dining restaurant at The Club
• Attend to phone calls and provide assistance regarding Members’ queries
• Responsible for taking and processing reservations, event registrations and festive orders
• Record Members’ feedback/queries and relay messages to respective outlet managers
• Interact with Members/Guests to ensure positive dining experience
• Ensure prompt response and follow through on emails and telephone enquiries
• Ensures that the dining room is properly set up before and after service period; keep area clean and neat while meeting established sanitation standards
• Demonstrate complete understanding of menu items and ingredients; ability to recommend food and beverage pairings when requested; accommodate reasonable requests and preferences; demonstrate knowledge of specialized diets and allergens
• Ensure Member/Guest satisfaction and exceed expectations
• Aware of all business within The Club on a daily basis and able to guide Members/guests accordingly
• Follow restaurant policies, procedures and service standards
Requirements:
• Preferably with 2 - 3 years of relevant experience in the Food & Beverage field within the same capacity
• Good team player with strong customer service skills and pleasant personality
• Has a good understanding of Western and Asian food knowledge, preferably with an extensive food, wine and beverage knowledge
• Keen to learn and grow in the Food & Beverage industry
• Able to work spilt shifts, weekends and Public Holidays
• Basic knowledge of operating point-of-sale system
• Ability to work under pressure in a fast-paced environment
• ‘Can do’ attitude with great personality and positive mindset towards any issues
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Great communication and organizational skills and able to multi-task
Waiters/Waitresses (Part Time)
Part-Time Hourly Rate: $8.50 (weekday), $9.00 (weekend)
Responsibilities:
• The primary responsibility of the part time Waiter/Waitress is to set tables with clean silverware, remove soiled dishes, glassware/silverware from the tables.
• Secondary responsibilities include proper maintenance and cleaning of side stations, floors, furniture and to perform other support duties as assigned by Service Directors/Assistant Service Directors.
Requirements:
• Friendly disposition and a team player
• Ability to stand for a long time and move quickly
• May be required to lift heavy objects like trash bags
Staff Benefits:
• Monthly Meal Allowance
• Variable Performance Bonus
• Annual Wage Supplement
• Employee Holiday Fund
• Annual leave
• Medical and Hospitalisation Leave
• Outpatient medical treatment at The Club’s appointment panel of doctors
• Medical insurance for outpatient and inpatient treatment
• Dental benefits
• Insurance:
- Term Life
- Personal Accident
- Hospitalisation & Surgical
- Work Injury
• Staff purchases at selected Club outlets
• Staff Training & Development
• Uniforms
• Staff Welfare:
- Annual Staff Fun Day
- Annual Staff Dinner & Dance
- Festive Celebrations
- Corporate Zoo Pass
- Refreshment in Staff Canteen
If you are keen to join our dynamic team, kindly email us with a detailed resume, stating current & expected salaries, contact number (s) to:
Senior Director of People Development
The American Club
10 Claymore Hill, Singapore 229573
Email: pd@amclub.org.sg
Website: www.amclub.org.sg
Facebook:
https://www.facebook.com/AmClubTeam
https://www.facebook.com/AmericanClubSingapore
We regret that only shortlisted candidates will be notified. Personal data collected is for recruitment purposes only. All documents including CV, birth certificates, school certificates, and written references will be kept for a period of three (3) months before it is destroyed, in accordance with our Personal Data retention guidelines.
Privacy Statement
Personal data that you provide either via email or The Club's employment application forms will be used by and may be transmitted to other departments for the purpose of the administration, evaluation and management of your application. The use and transfer of this data are only for the purposes outlined in this privacy notice, utilizing appropriate security measures and in compliance with all relevant data protection laws. By sending your resume via email or providing personal data via application forms, you consent to the collecting, processing, and use of your personal data as outlined in this notice.
By declining to accept our data privacy agreement, we will not be able to process your application.
By accepting our data privacy agreement, you are agreeing that you have read and understand the above statement.
We regret that only shortlisted applicants will be contacted by a member of our People Development team. In accordance with our Data Protection Policy, personal data of unsuccessful applicants will be deleted from our system within three months of the application date.
Spa Member Relations Assistant
Part-Time: $8.50 - $9.00/hour with Part-Time Employee Benefits
Responsibilities:
The successful candidate will be working at the Spa front desk, assisting the Spa Manager in handling Member’s inquiries, spa reservations, and retailing.
Requirements:
• Minimum GCE 'O' level with experience in the service industry
• Well groomed and possess good interpersonal and communication skills
• Able to multi-task and strong attention to details
• Able to work in a fast-paced environment
• Administration experience and able to work with Microsoft Office programs
• Able to commit 4 days a week
