Career with Us
A lot can be said about the Members who walk through the doors of The American Club. They are sophisticated, well travelled and demand only the best life has to offer. The Club offers life’s little luxuries and even necessities, conveniently located in Singapore’s business district. The Club has created an exclusive sanctuary away from the hustle and bustle of city living. This is where our Members come to experience a higher standard of personalized service and a host of amenities designed to let them live life to the fullest.
The same can be said about the employees who walk through our doors. When you have an audience as special as ours, nothing short of exceptional will suffice. Hence, our relentless pursuit of best practices for our most prized asset, the employee. Go ahead, take the first step and experience this place affectionately known to us as Our Club and see for yourself, what the fuss is all about.
We provide rewarding professional work experiences, advancement opportunities and attractive compensation packages.
Positions Available:
Director of Marketing, Communications & Member Engagement
The incumbent is responsible for Marketing, Communications and Member Engagement through Club events and programs. A core responsibility is driving innovative strategies for The American Club’s marketing, communications, public relations and digital marketing via social media platforms. The candidate has an influential role in impacting the communication of our global brand identity, managing both internal and external communication, supporting the marketing needs of various Club departments through digital marketing and collateral creation, securing and nurturing relationships with strategic partners and sponsors. This role drives content development and oversees a team that handles Club communications through print, digital and social media channels, progress tracking and reporting. Another key responsibility is supporting Club-wide Member Engagement efforts and growing Member usage through programs and events.
Job Responsibilities:
• Develop and deliver an annual marketing and communications plan with innovative strategies, specific goals and budgets
• Create Club brand awareness in the external market and help drive Membership sales
• Support the development of a Club-wide plan for Member engagement
• Develop content for various Club communication channels to support the overall Strategic Focuses
• Establish and nurture The Club’s relationships with Strategic Partners and Sponsors
• Implement integrated campaigns linked to Customer Satisfaction Index (CSI)
• Manage The Club’s public relations and develops key contacts within the industry to facilitate Club PR placement in external publications
Job Requirements:
• Degree in Business or Marketing & Communications is preferred
• Effective communicator and Member relator with strong interpersonal skills, fluent in both written and spoken English Language
• At least eight years of experience in a relevant role at the leadership level
• Previous work experience in the hospitality industry and US experience would be an advantage
• Experience in managing process change and department performance
Marketing Communications Manager
The Marketing Communications Manager is responsible for specific aspects of club marketing, digital activities and communications, including website development, digital marketing, social media marketing, membership marketing, campaign execution, advertising, sponsorship, partnership and internal communications.
This position reports to the Director of Marketing, Communications & Member Engagement. The incumbent will also be managing a team of skilled specialists responsible for the design and creation of traditional and online promotional materials.
Essential Duties and Responsibilities:
• Maintain social media profiles and quality content on, but not limited to, Instagram, Facebook, YouTube and LinkedIn
• Develop strategy to support and expand the club’s digital presence to generate engagement, brand exposure, and leads, through prospect targeting within the club’s desired demographics and profile
• Website development and analytics reporting
• Optimize web presence through Search Engine Marketing (SEM) and Search Engine Optimization (SEO)
• Copywriting and editing of promotional materials, announcements, blogs, press releases etc., as well as the club magazine’s content development
• Email campaign development, distribution and data analysis
• Acquire new advertisers and sponsors, and manage advertisers’ and sponsors’ renewals and mid-term negotiations
• Partner with community leaders/sister organizations to maximize The American Club’s outreach opportunities
• Spearhead special programs that deliver increased awareness for The American Club brand locally and globally
• Internal communications and internal events
• Establish and maintain media partnerships
• Members’ satisfaction survey and data analysis
• Provide administrative support for all communications committee-related activities
• A member of the club’s sustainability team
Desired Skills and Experience:
• Minimum 4 years’ experience in digital marketing, marketing and communications
• Knowledge of Search Engine Marketing (SEM) and Search Engine Optimization (SEO)
• Bachelor’s degree, or equivalent experience, in a related field
• Proven ability to be adaptable, proactive, responsive, detailed-oriented, demonstrate good judgment and the ability to work quickly across shifting priorities and tight timelines with the goal of delivering best-in-class service, quality, and accuracy
• Demonstrated capabilities across both traditional and non-traditional media channels, message development and storytelling in the new media landscape
• Experience in professional writing, editing, speaking and presentation skills
• Experience in budget planning and budget management
• Strong working knowledge of HTML, Email Campaign systems (MailChimp), Survey platforms (Survey Monkey), LinkedIn, Facebook, YouTube, and Instagram
• Highly motivated, quick-learner, self-starter
Assistant Youth Manager
Reporting and working closely with the Youth Manager, you will be responsible for:
• Overseeing the day to day operations of respective outlets managed by the Youth Department
• Overseeing the delivery all Youth programs, activities and services which include classes, camps, events, birthday parties.
• Attending to all Members’ enquiries and feedback and ensure Member satisfaction
• Ensuring the Youth Department is able to achieve their financial targets and KPIs
• Administering staff rosters, training, leave schedule
• Recruiting and training full and part-time staff
Requirements:
• Degree in any discipline or Polytechnic Diploma
• 3-4 years relevant work experience in hospitality or child related industry
• Prior experience of executing medium scale events
• Good customer service, leadership and communication skills
• Strong administration and PC skills
• Independent and attention to details
• Able to work 5-day work week with rotating shifts, holidays and weekends
Information Technology Administrator
Responsibilities:
• Provide first level of network and technical support for personal computers, Point-of-Sale (POS) equipment, Wifi and internet services
• Administer the internal emailing system
• Assist the IT team to support end-users relating to Purchasing & Inventory, Booking, and Membership A/R systems
• Support the end-users in running the daily, weekly and monthly billing reports
• Update new menu, price changes, user profiles when required
Requirements:
• Diploma in Information Technology or a related discipline
• 2 years of work experience
• Good communication and inter-personal skills
• Familiar with Microsoft Office and Microsoft SQL Server Reporting Service
Junior Sous Chef/Chef De Partie
Responsibilities:
• Assists Chef De Cuisine in managing daily kitchen operation and training of kitchen team members
• Responsible for food preparation, food quality and food presentation
• Prepares and submits daily market list
• Conducts monthly stock inventories
• Participates in new menu creation, weekly and monthly specials
• Oversees the preparation of mise en place for all sections
• Ensures hygiene and sanitation procedures are adhered to HACCP standard
Requirements:
• Certification from a recognized culinary institution
• At least 3-5 years of work experience with progressive positions in the hospitality or service related industry
• Strong culinary knowledge on western cuisine with an emphasis on American culture, and knowledge of Asian cuisine
• Knowledge of special dietary requirements, menu planning and kitchen management
• Able to work on shifts, weekends, and public holidays
Swim Teacher
Responsibilities:
• Swimming Teaching
• Conduct Group Swimming classes as per the group swimming class timetable
• Develop and maintain private swimming lesson clientele, and conduct private swimming classes as per individual appointments
• Source for additional Swimming Teacher cover as the need arises
• Participate in monthly staff training sessions as scheduled
• Aquatics Administration
• Actively promote all aquatic programs throughout The Club
• Assist the Contract Swimming Coaches as required
• Answer Member questions and follow up with timely phone calls regarding Aquatics programs and events
• Assist with the swim program administration and any special swim events administration
• Assist in developing new programs and events
• Perform any other assignments/tasks assigned by the Aquatics Manager
• Aquatics Events
• Assist with planning and executing the organization of Aquatics Special Events, Swim meets internal and external, Junior Lifesaving Awards etc.
• Additional Lifeguarding/Counter Duties
• Provide additional Lifeguard/counter cover and related duties as the need arises
• Attend lifeguard training/workshops as scheduled by Chief Lifeguard
Requirements:
• Babies, Learn to Swim and Stroke Correction Swimming Teaching Qualifications (AUSTSWIM/ASCA/American Red Cross/British ASA preferred)
• At least two years’ experience in Learn to Swim programs within the aquatics industry
• Relevant and current industry qualifications in teaching, CPR (including infant/child) and first aid are essential
• Excellent interpersonal/organizational skills with a focus on quality customer service
• Able to commit to teach on Saturday/Sunday mornings and some weekdays when necessary
Swim Coach
Responsibilities:
• Swimming Teaching
• Conduct Group Swimming classes as per the group swimming class timetable
• Develop and maintain private swimming lesson clientele, and conduct private swimming classes as per individual appointments
• Source for additional Swimming Teacher cover as the need arises
• Participate in monthly staff training sessions as scheduled
• Swimming Coaching
• Conduct squad training sessions as dictated by the head coach
• Support the head coach in squad programs and swim meets
• Plan and administer programs at the junior squad/senior squad level
• Aquatics Administration
• Actively promote all aquatic programs throughout The Club
• Assist the Contract Swimming Coaches as required
• Answer Member questions and follow up with timely phone calls regarding Aquatics programs and events
• Assist with the swim program administration and any special swim events administration
• Assist in developing new programs and events
• Perform any other assignments/tasks assigned by the Aquatics Manager
• Aquatics Events
• Assist with planning and executing the organization of Aquatics Special Events, Swim meets internal and external, Junior Lifesaving Awards etc.
• Additional Lifeguarding/Counter Duties
• Provide additional Lifeguard/counter cover and related duties as the need arises
• Attend lifeguard training/workshops as scheduled by Chief Lifeguard
Requirements:
• Babies, Learn to Swim and Stroke Correction Swimming Teaching Qualifications (AUSTSWIM/ASCA/American Red Cross/British ASA preferred)
• Swimming coaching qualifications (ASCA level 3, NROC level 2 or equivalent preferred)
• At least two years’ experience in Learn to Swim programs within the aquatics industry
• Relevant and current industry qualifications in teaching, CPR (including infant/child) and first aid are essential
• Excellent interpersonal/organizational skills with a focus on quality customer service
• Able to commit to teach on Saturday/Sunday mornings and some weekdays when necessary
Manicurist/Nail Technician
Responsibilities:
• Perform a range of nail services including manicure, pedicure, nail art, extensions, gel nail services
• Promote nail products
Requirements:
• Relevant Certification
• Knowledge of ingrown nail, hand and foot massage techniques
• Possess relevant knowledge of nail services including basic knowledge of hand and foot massage techniques and a neat
• Willingly to work on shifts, weekends and public holidays
• Those with limited experience may apply. Training will be provided
• Able to speak simple English
Food & Beverage Service Associate/Captain
Responsibilities:
• Greet members and guests and welcome them to the restaurant
• Present menus and explain menu items as well as specials of the day
• Place food and beverage order through the club Point-Of-Sale system
• Serve food and beverage items in a professional manner
• Clean and reset tables with glassware and cutleries
• Check member’s satisfaction and any issues which may arise
• Report any incident to Restaurant Manager
• Perform other tasks or projects as assigned by Restaurant Manager/Assistant Restaurant Manager
• Upsell food and beverages in the outlet
Requirements:
• Good communication and interpersonal skills
• Pleasant, positive and approachable attitude
• Able to work on shift, weekends and public holidays
Retail Assistant
Responsibilities:
• Promote products and services
• Display and replenish stocks on shelves
• Maintain a neat, tidy and well-stocked store
• Assist with stock take, inventory management, loading and unloading of products
• Manage point of sale accurately
• Perform daily housekeeping
• Assist with wrapping of gifts and/or hampers
Requirements:
• Minimum ‘N’ level
• Good spoken English and able to read product labels
• Friendly, service-oriented and with pleasant personality
• Proficiency in Microsoft Word and Excel
• Able to work on shifts, weekends and public holidays
House Steward / Stewardess
Responsibilities:
• Maintain general cleanliness of premises (e.g. toilets, Clubhouse, offices and more)
• Upkeep hygiene standards in restrooms (e.g. supply restrooms with fresh towels and toiletries,)
• Ensure offices are kept clean (e.g. clearing of rubbish, vacuuming carpets etc.)
• Any other duties assigned by Executive Housekeeper
Requirements:
• Preferably at least 1-year experience in relevant field
• Ability to speak simple English
• Friendly, service-oriented and with pleasant personality
• 6-day work week with rotating shifts (off on alternate days)
• Able to work weekends and public holidays
Membership Assistant
Responsibilities:
• Attend to members’ enquiries (phone or walk-in) promptly
• Process new membership applications
• Assist outgoing Members on Membership absent or resignation status
• Process membership cards, birthday cards and membership renewals
• Submission of daily and weekly transactions to Finance for processing
• Manage office supplies, collation of membership brochures
Requirements:
• Minimum Diploma or ‘A’ levels
• Excellent verbal and written English communication skills
• Good interpersonal and communication skills
• Able to multi-task and able to work in a fast-paced environment
• Administration experience and able to work with Microsoft Office programs
• Able to work 5-day work week between Monday to Saturday for a total of 43.75 hours per week
Swimming Teacher (Part-Time)
Responsibilities:
• Conduct and ensure all swimming programs and events are delivered at the highest standards
• Actively drive new opportunities in increasing swimming program enrolment
• Assist with the delivery of events as per the annual calendar
• Assist with the delivery of safety standards in and around the pool deck
Requirements:
• Babies, Learn to Swim and Stroke Correction Swimming Teaching Qualifications (AUSTSWIM/ASCA/American Red Cross/British ASA preferred)
• At least one years’ experience in Learn to Swim programs within the aquatics industry
• Relevant and current industry qualifications in teaching, CPR (including infant/child) and first aid are essential
• Excellent interpersonal/organizational skills with a focus on quality customer service
• Able to commit to teach on Saturday/Sunday mornings and some weekdays when necessary
Marketing & Communications Assistant (Part-Time)
Responsibilities:
• Support the Marketing & Communications team on general administrative tasks
• Transcribing of minutes
• Manage various email accounts
• Any other duties assigned by the Marketing & Communications team
Requirements:
• ‘A’ level Certificate or Diploma holder
• Good communication and interpersonal skills
• Strong command of the English language
• Strong administrative skills with an eye for detail
• Able to commit at least five days a week
Lifeguard (Part-Time)
Responsibilities:
• Supervise swimming activities and ensure that safety procedures are adhered by pool users
• Monitor pool and pool deck activities
• Respond to any emergencies and perform first aid procedures
• Inspect and maintain the pool, and aquatic equipment
Requirements:
• Valid first aid, CPR & Lifesaving certifications required
• Lifeguarding experience
• Competent swimmer, physical fit, strong and agile
• Good interpersonal and communication skills
• Available to work on week days and afternoons
Youth Associate (Part-Time)
Responsibilities:
• Responsible for covering shifts and support the operations of all sections of Youth Department which include: The Quad, Quad Poolside, Classes & Programmes, Parties, Camps & Events
• Attend phone calls, handle reservations and assist Member’s queries promptly
• Assist in set-up, execution and tear down of Youth activities, Camps and other programs
• Maintain good communication between line staff and Management
Requirements:
• Good communication and interpersonal skills
• Pleasant with a positive and approachable attitude
• Enjoy working with children
• Strong administrative skill and good attention to details
• Good communication, interpersonal and PC skills
• Able to work on shift, weekends and public holidays
If you are keen to join our dynamic team, kindly email us with a detailed resume, stating current & expected salaries, contact number (s) to:
Senior Director of People Development
The American Club
10 Claymore Hill, Singapore 229573
Email: pd@amclub.org.sg
Website: www.amclub.org.sg
Facebook: https://www.facebook.com/AmericanClubSingapore
Privacy Statement
Personal data that you provide either via email or The Club's employment application forms will be used by and may be transmitted to other departments for the purpose of the administration, evaluation and management of your application. The use and transfer of this data are only for the purposes outlined in this privacy notice, utilizing appropriate security measures and in compliance with all relevant data protection laws. By sending your resume via email or providing personal data via application forms, you consent to the collecting, processing, and use of your personal data as outlined in this notice.
By accepting our data privacy agreement, you are agreeing that you have read and understand the above statement.
We regret that only shortlisted applicants will be contacted by a member of our People Development team. In accordance with our Data Protection Policy, personal data of unsuccessful applicants will be deleted from our system within three months of the application date.
