Senior Managers


 

Rick Coate

General Manager

 

Rick Coate joined The American Club on October 21, 2020. Rick brings a remarkable career spanning multiple continents and more than 30 years’ service & management experience to his position.

 

After beginning his career in retail, and then the airline industry, Rick moved into the world of sports club management. From 2002, he managed some of Australia’s most renowned golf clubs before taking over as the General Manager of the prestigious Hong Kong Cricket Club in 2012. After a three-and-a-half-year stint at the helm, he moved back to Australia where he managed the Blairgowrie Yacht Squadron and was Sports Project Manager at Melbourne Cricket Club before taking over as CEO of Disabled Wintersport Australia.

 

In addition to his expansive management portfolio, Rick has undertaken formal management training and post-graduate education across a wide range of service-based industries, including an MBA from Deakin University and a professional certification from Harvard University.

 

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Patricia Au

Assistant General Manager

 

Patricia has been with the Club since 2003. She has close to 20 years of work experience in the private Club industry in Singapore, having previously been part of the pre-opening/set up and management team at the Tower Club. While her background was originally in Finance, her experience over the years has extended to other back of house areas like IT, Payroll, Purchasing, Cost Control and Store operations, as well as Member Services like Membership sales, the Library, Jackpot and merchandise operations.

 

Patricia served as the Honorary Secretary of the Hospitality Association for Finance and Technology Professionals from 2007 to 2011. She is an active member of the Club Managers Association of Singapore.

 

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Tan Lee Lee
Senior Director of People Development

 

Lee Lee, who has been with The Club since 1994, is trained in Human Resource Management. She oversees and manages all aspects of human resource policies and programs, which include compensation and benefits, performance management, welfare, learning and development for The Club’s staff. We all know that our staff, more so than any other assets, is what makes The Club shine.
 
Through her direction and guidance, The Club boasts a line of outstanding staff programs that rival the best and she and her team have helped The Club achieve many certifications and awards including the People Developer Standard (PDS), Age Management Distinction Award (2014), and a Medal of Commendation Award from the National Trades Union Congress (NTUC) in May of this year. 
 
Even though Lee Lee has her hands full from day to day HR matters at The Club, she still makes time to be active as a Business Excellence Assessor under the Spring Singapore Business Excellence (BE) Program. Since her appointment to this role in 2010, Lee Lee has deliberately sought out opportunities to learn about good practices of other leading organizations and how they address the challenges they face in their business. These learnable moments helped The Club chart a steady course in a highly competitive industry and maintain a staff retention rate that is the envy of others. Lee Lee has also served as a judge since 2011 for the annual Singapore HR Award and Singapore HR Challenge for Singapore Human Resource Institute (SHRI), and is a member of both the Club Managers’ Association of Singapore and the Singapore HR Institute (SHRI).

 

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Tang Teck Wah

Senior Director of Facilities & Security

 

Tang joined the Senior Management Team in January 2008. He comes to us with a wealth of experience in managing diverse teams in the areas of Information Technology and Telecommunications Infrastructure, Engineering, Housekeeping, Security, Events and Logistics, and site operations.

 

His experience also covers project management from concept to final delivery, ranging from interior fit-out projects to construction of new buildings. He spent 8 years in one of the leading private international schools managing its daily operations as well as overseeing its phased reconstruction program. His passion in the field of physical security also saw him take on the role of a commercial security consultant.   

 

Since 2011, Tang has been on the Ministry of Manpower Workplace Safety & Health Council’s Committee for the Hospitality and Entertainment Industries. In addition, he sits in the Executive Committee of The American Society for Industrial Security (ASIS) Singapore Chapter. In his tenure as the Chairperson of the Claymore Cluster Safety & Security Watch Group (SSWG) comprising 14 neighboring commercial buildings, he led the Cluster in organizing joint emergency response exercises, and has been a winner of the Outstanding SSWG Cluster Awards for consecutive years.

 

Tang is also trained in Mechanical Engineering and Business Information Systems and Technology, with Post Graduate studies in Information Security & Intelligence. He is also a ASIS Board Certified Protection Professional, certified practitioner and lead auditor for the Singapore Standards in Business Continuity Management, and a certified Fire Safety Manager.

 

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Su-ann Khor
Senior Director of Club Services

 

Su-ann comes to us with over 20 years of extensive experience in spa operations and the leisure industry, and hence understands the discerning needs of the spa clientele. Su-Ann began her career as a therapist after graduating with CIDESCO, ITEC and CIBTAC Diplomas.
 
From late 2002 until early 2007, Su-ann was instrumental in developing our current spa facility and growing the business. From there she spent the next three years in key leisure management positions for the pre-and post-opening of three casinos/hotels in Macau including the integrated resort, City of Dreams. 
 
After the stint in Macau, Su-ann rejoined The Club in April 2010 as our Fitness & Leisure Director overseeing the Gym, Tennis, Aquatics, Squash, Golf and Lifestyle, where she delivered some wonderful results. In September 2012, Su-ann took on the portfolios of Director of Club Services which includes Youth, Spa, Essentials, Energy, Fine Arts and the Travel Desk.

 

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Angie Ng

Senior Director of Finance

 

Angie was with The Club briefly in 2014/2015 in the same capacity and is excited to be back.

 

As Director of Finance, Angie has oversight responsibility for Accounts, Store, Payroll, Purchasing and IT.

 

Angie has many years of Finance experience, having held Finance leadership roles in the hospitality, retail and service industries, including listed companies and regional roles. Angie’s previous employers include IKANO Pte Ltd (franchisee of IKEA), Park Hotel Group, as well as CK Tang. Some of her major achievements include successfully assisting the Park Hotel Group to acquire 2 hotels in China and Japan, integrating IT systems for newly acquired properties and providing financial direction and securing favourable refinancing options to help CK Tang get back on track financially.

 

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Randy Simon

Director of Fitness & Leisure

 

Randy joined The Club in June 2016, bringing with him 30 years of sports management and coaching experience.

 

A native of Columbus, Ohio, he spent 16 years in service to the US as a member of the US Marines, Air Force, and Mississippi and Wisconsin Air National Guards. The highlight of his military career was his stint as a Maintenance Operations Controller with the U.S.A.F, where he coordinated the maintenance activities for twenty-six F-16 aircrafts.

 

Randy has coached in swimming at every level from learn-to-swim to university, and has produced champions at each level. In his most recent position in Cairo, Egypt, he served as General Manager for one of the largest Aquatics programs in the world, overseeing over 16,000 swimmers and a diverse team of more than 400 coaches and administrative staff across 5 locations.

 

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Elaine Chan 

Director of Marketing, Communications and Member Engagement 

 

Elaine’s career experience spans the following areas: Marketing, communications, media relations, hotel pre-openings, events management, sponsorships & advertising. She has built her career in the hospitality and media industries over the past 17 years. She has both local and international experience, having worked in Singapore, London and China for hotels like Kempinski Hotels, Shangri-La Hotels & Resorts, The Grove Resort, London, and Millennium & Copthorne Hotels. At one stage, Elaine had also stepped up to run her family business for several years.

 

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Dan Durkin

Director of Food & Beverage

 

As Director of Food & Beverage, Dan has oversight responsibilities on all operational and planning aspects for The Club’s dining outlets, programs and services.

 

Dan began his career as a Sous Chef after completing his training at the Colorado Culinary Institute at the Colorado Institute of Art, Denver, Colorado in 1997. Since then, he has amassed more than 20 years of Senior Management experience in the global hospitality industry. A specialist in Food & Beverage Program Management, Dan has proven expertise in multi-unit restaurant management, business development and growth management, process and operational improvements, and more. Dan’s major achievements include leading the successful expansion of Singapore-based Menu Pte Ltd's Brewerkz Restaurants & Microbreweries brand into Indonesia from 2013 to 2014, as well as formulating a franchise model that resulted in the expansion of Bangalore-based Habanero Foods International’s brands beyond existing markets from 2014 to 2017.

 

Dan is thrilled to be back in the service of The Club, having previously held a four-year tenure in the same capacity from 2009 to 2013, and serving as a Management Consultant to The Club since 2017. His key contributions to The Club thus far reflect his keen eye for operational excellence and passion for people development. These include the introduction of a Staff Development program that ensures continuous improvement across more than 200 functions in The Club’s Food & Beverage department, as well as managing the highly anticipated relaunch of five dining outlets following the completion of the Clubhouse’s redevelopment.

 

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